Shipping policy

Thank you for shopping with Appearance & Impression. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

United States: 5–10 business days
International Orders: 10–20 business days (where available)

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, customs processing, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your shipping address, order size, and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (when available). You can use this information to monitor your shipment's progress.

Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

Appearance & Impression is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

International Shipping

If international shipping is available for your location:

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
Customs clearance procedures may result in additional delivery time.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery time, please contact us and we will work with the shipping carrier to investigate the shipment.

If your package is confirmed lost in transit, we will assist you with a replacement or refund, depending on the circumstances.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and photos of the damaged item(s) and packaging so we can resolve the issue as quickly as possible.